Recruiting and staffing being handled by Mom Corps on behalf of our client.

Our client, the leader in helping major brands generate customer insights via online communities, is looking for a strong marketer who is fluent in Spanish and has strong writing, qualitative and quantitative experience, a love for social media, and high-end client experience.

The Community Manager will be responsible for:
Daily management and facilitation of online communities in order to create highly engaged communities that allow us to deliver actionable insights for our clients
Developing and maintaining excellent relationships with multiple clients
Presenting to clients and at client organizations to garner more interest and support for the community within client organizations.
Facilitating client meetings, managing client and team expectations
Working with client and Senior Community Manager or Client Services Director to translate business and research priorities into objective-based activities; and developing and managing the schedule of activities
Owning the Quality Assurance of activities posted to the community for community members
Writing and designing insightful reports that help our clients truly hear the voice of the customer using a variety of tools including charts, imagery, timelines, and new creative approaches to highlighting key insights.
Working in PowerPoint to create compelling visuals that are C-suite ready and professionally polished.
Developing and managing the content analysis schedule
Working with the Member Services Department to coordinate online community member recruitment and manage ongoing participation levels
Mentoring and coaching team members
Desired Skills

8+ years of experience in Market Research, Consumer Insights, or online community management
Expertise in survey/questionnaire design
Experience in multicultural consumer insights
The ability to write insightful, creative reports that can satisfy a researcher’s need for detailed analysis yet be packaged up in a way that engages a senior-level audience
Excellent and proven project management and time management skills, ability to set priorities and manage expectations
Strong client relationship management and consulting skills
Experience in marketing/market research/consumer insights
Superb business writing, verbal communication and presentation skills
Solid analytical skills
Works effectively in teams
Takes initiative, is self motivated
Proficiency in MS Office (Excel, Word, and PowerPoint)